TERMS & CONDITIONS
TOMMY’S SERVICE IN NINH BINH – Local travel agency and tour operator providing travel services throughout Ninh Binh, Hanoi, Halong Bay and other destinations in North Vietnam. The following terms and conditions are applied to bookings made through the network services of Tommy’s Service in Ninh Binh.
PRICING & SERVICES
Tommy’s Service in Ninh Binh offer fair rates based on market research, competition analysis, strategic negotiation and in-depth information for each specific season in each destination. Rates are quoted in USD and VND currencies and could be convertible to AUD, EUR, GBP. All quoted rates, unless otherwise specified, are net and non-commissionable.
Hoteliers and/or suppliers in the region may require Tommy’s Service in Ninh Binh to adhere to a Recommended Retail Price (RRP), or Suggested Selling Price (SSP), which will be communicated to you for implementation where required.
All hotel rates in our quotations are per room per night and inclusive of all applicable charges and taxes, unless otherwise specified; all tour rates in our confidential tariff are per person and inclusive of all applicable charges and taxes, unless otherwise specified; all transfer rates in our confidential tariff are per vehicle and inclusive of tolls, gas, parking fees, driver’s expenses and all applicable charges and taxes, unless otherwise specified; specific services from outside our quotations will be offered on a case by case basis.
Many hotels, cruises include compulsory special gala dinners on Christmas Day, New Year’s Eve and sometimes on national and/or other festive occasions in each country. This is a compulsory charge, and will be communicated and invoiced by Tommy’s Service in Ninh Binh where applicable.
TAXES
Unless otherwise specified, all quoted rates are inclusive of applicable taxes (including service charges, Value Added Taxes and/or locally charged taxes). Domestic tourism taxes and/or airport taxes may be applicable and are not included. These need to be paid directly to the relevant authority, by the traveler.
In the event of government imposed tax changes, Tommy’s Service in Ninh Binh reserves the right to alter the rates accordingly. Tommy’s Service in Ninh Binh will work to avoid this from occurring. However, we reserve right to collect any differentials from the clients individually, which may arise.
DEPOSIT & PAYMENT
15-30% of the total tour cost to be deposited upon commitment of the tour/ transfer, this deposit is non-refundable. This amount will be paid by credit card (Our Travel Consultant will send you the link to pay online). This is required to confirm your booking.
Where deposits and advance payments are required from contractors/third parties, these will also be invoiced to the client for payment. This will be required for Tommy’s Service in Ninh Binh to secure service contractors/third parties. Pre-payment procedures during high/peak seasons may also vary, depending on the accommodation policy to guarantee the booking. Tommy’s Service in Ninh Binh will inform you accordingly about this for each individual case.
The remaining balance of the tour price (85-70%) is due upon your arrival in Vietnam, payable at our offices in Ninh Binh City (Vietnam) or collected by our tour guides/ drivers/ staff as instructed by Our Travel Consultant. Cash is preferred to reduce any processing fees that may affect your cost.
Notes:
– The services of Halong Bay Cruises are non-refundable. According to the contract of the Cruise Companies, this service once booked is non-refundable. Tommy’s Service in Ninh Binh applies the non-refundable rate policy to these tours that include this service.
– Depending on the cost of hotels/ cruises/ flights included in each booking or the value of each package, Our Travel Consultant will request the deposit more or less than 15-30% of the tour value.
– If you choose to pay the balance by bank transfer, we would request you to wire money before the tour starts at least 2 weeks (14 days), then send us the bank slip.
– Final payment must be confirmed and validated by us. We are not responsible for errors or omissions that may occur as a result of the transfer of incorrect information from you or third party travel service suppliers.
– In case you write any wrong information (not the same as we officially provided) and it takes time to amend, we will request you to pay by other method such as credit card or cash to secure your bookings. Otherwise, your service will be released.
PAY BY CREDIT CARD
Kindly make deposit/payment via our secured online payment. We accept Credit Card: Visa Card, Master Card.
Note: When you pay by Credit Card, please add 3-4% of convenient fee.
BANK TRANSFER
Our Travel Consultants will show you in detail.
CANCELLATION & REFUND
All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
* More than Twenty one (21) days prior to departure: The total deposit paid to us (15-30% of the Tour value) for the administrative fee in accordance with canceling advanced arrangements, will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.
* 7- 21 days prior to departure: 50% on total value of the trip charged, due to hotels, cruises charges for no-shows and organizing fees.
* Within 1-6 days prior to departure: 100% on total charged.
* No-Show: 100% on total charge.
UNUSED SERVICES
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members. Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.
PASSPORT
For all travel to destinations in which Tommy’s Service in Ninh Binh operates, a valid passport is required at all times. Conditions for specific validity of passports and regulations for other valid travel documentation can be obtained from each respective embassy and/or consulate in the client’s native country. For most countries, passports need to be valid for at least six months from the date of entry at a border post/airport/seaport.
VISA
In addition to passport requirements, visas for certain countries are required. These can either be obtained in the country of residence prior to departure or on arrival at immigration or a visa processing desk. Full details about the specific visa conditions and requirements to obtain visas for each specific country can be obtained from your consultant or from your embassy and/or consulate in the client’s native country.
TRAVEL INSURANCE
We strongly recommend that you obtain travel insurance from your country before and during your travel. Neither Tommy’s Service in Ninh Binh nor its agents/suppliers or business partners shall/and can be held responsible for any loss, or damaged or stolen personal belongings.
HEALTH & SAFETY
Tommy’s Service in Ninh Binh value health and safety as its top priority in the selection of product and provision of its services. All clients are encouraged by our guides to follow the safety regulations for any service provided. We check vehicles, hotels, restaurants and other suppliers to ensure they meet our health and safety standards before recommending them to any of our clients.
ACCOMMODATION
There are limited hotels/resorts, with standard triple rooms in their inventory. These are commonly double/twin rooms with an extra (rollaway) bed, limiting space within the room. Please inform all concerned accordingly to correctly manage expectations. Extra bed rates / triple sharing room rates are available in the confidential tariff.
Single room supplements are indicated in the confidential tariff. It is common that the provided rooms are twin/double rooms for single use only.
Preferences such as smoking/non-smoking, interconnecting rooms, king-size beds, and location of the room cannot be guaranteed or confirmed in advance and are subject to hotel policy and availability at time of check-in.
HOTEL RATING
Although hotels/ resorts/ guest houses/ home-stays/ accommodations in the region may provide you with information about their qualification, the properties used and offered by Tommy’s Service in Ninh Binh in this part of the world may not all have official star qualification issued by an official government-accredited hotel association in the country of operation. Tommy’s Service in Ninh Binh provide you with its own internal star qualification which is based on its own experience and certain criteria to ensure you have an interpretation of the qualification. Tommy’s Service in Ninh Binh cannot be held liable in any way for this star qualification.
TOURS
Tommy’s Service in Ninh Binh will arrange sightseeing excursions and transportation as contracted in a professional manner. English, Spanish or other language speaking guides are provided to escort clients on all tour programs as per the proposed itinerary. Tours include entrance fees, meals (where mentioned) excluding any drinks, and other expenses, specifically mentioned in the tour program exclusions. All services provided by Tommy’s Service in Ninh Binh, its employees or agents are of the highest possible standard. All motor-drivers and tour guides will be responsible for demonstrating any safety equipment and highlighting any safety risk before commencing any activities on tour.
TRANSFERS
Unless otherwise stated, Tommy’s Service in Ninh Binh will provide for each destination according to the rates provided in our tariff. Transfer service includes the meet and greet of travelers with a name sign and transportation according to the booked itinerary.
TRANSPORTATION
Where possible, Tommy’s Service in Ninh Binh uses coaches and cars, contracted on a long-term basis. Transportation (road or water transport) is operated by fully-licensed drivers / operators, in accordance with local safety standards. Vehicles are maintained in accordance with manufacturers’ specifications, kept clean and in good working order, registered and insured adequately. Water transport will be of a similar quality and lifejackets will be provided for all clients.
Tommy’s Service in Ninh Binh aims to keep clients aware that standards of transportation in each destination are different, yet we are committed to the best available means of transportation in that specific area of operation.
COMPLAINTS & CUSTOMER SERVICE
We are here 24/7/365 to handle any customer service issues whilst on the ground. Tommy’s Service in Ninh Binh considers complaints as valuable feedback to improve service delivery levels. We request that service delivery failures or customer concerns, be reported during the guest’s stay to one of our representatives. It is the aim of the company to solve any irregularity immediately.
FORCE MAJEURE
During the term of this agreement, neither party shall be in default of its obligations to the extent that its performance is delayed or prevented by causes beyond its reasonable control, including but not limited to, acts of God, natural disasters, bankruptcy of a vendor, strikes and other labor disturbances, acts of war, or civil disturbances, or other equivalent or comparable events.
INDEMNITY
The client agrees to indemnify and to save Tommy’s Service in Ninh Binh from harm and against all damage or injury (including death) to property or person(s) resulting from intentional or negligent acts or omissions from their respective officers, employees, agents, contractors or subcontractors in connection with the performance of this agreement.
LEGAL NOTE
This agreement is governed by and construed in accordance with the laws of Vietnam (and/or applicable in relation to the country it is legally represented) for the time being in force and the parties agree to submit any dispute arising between the parties under this agreement to arbitration in accordance with the Arbitration Rules of the respectable Arbitration Institute, Office of the Judiciary applicable at the time of submission of the dispute to arbitration and the conduct of the arbitration thereof shall be under the auspices of the specific Arbitration Institute accordingly.
LIABILITY
Tommy’s Service in Ninh Binh act as an intermediary between all airlines, hotels, local tourist offices and other service providers. Therefore Tommy’s Service in Ninh Binh reserves the right to modify tours and itineraries with or without notice. Tommy’s Service in Ninh Binh tours are organized in conjunction with the respective airline(s) scheduled flights, therefore, itineraries and timetables are provisional and subject to change without notice. Acknowledgement and confirmation of the above-mentioned conditions is active, once clients participate in one of the provided services via Tommy’s Service in Ninh Binh.
VALIDITY
These Terms and Conditions are valid at the time of publication but are subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately or delivered to clients by emails or phones at our earliest possibility. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.
Any questions related to this issue, please Contact Us for further explanation.
